EXCHANGES ONLY No returns or refunds will be accepted on shipped merchandise.

Exchanges must be sent within 30 days of shipment.

There is a $5 fee on all exchanges for shipping and handling. We accept credit card, check/money order or paypal exchange payments.

If you find it necessary to exchange your order, please print and complete a Merchsquad Exchange Form and include it in your exchange package.

To view the Merchsquad Exchange Form PDF you must have the latest version of the Adobe Acrobat Reader software.

If you have any questions about our Exchange Policy, please email us at info@merchsquad.com or call (206) 622-0433 Ext. 107 to speak with a Merchsquad representative.

Thank you for visiting the website of MerchSquad, also known at merchsquad.com. We respect our site's visitors' rights to privacy online. Please read the following privacy policy to understand how your personal information will be used and treated as you use our website's offerings. Please note this policy might change from time to time, so you should check back here periodically. Merchsquad will not sell, rent, or give away our visitors' personal information to other companies or clubs for them to use in selling or promoting others' products or services.

The Information We Collect
On Merchsquad's website, you can purchase merchandise or subscribe to an online service such as an online newsletter or events bulletin. The types of personally identifiable information that may be collected in our store includes name, address, e-mail address, telephone number, fax number, and credit card information. The types of personally identifiable information that may be collected for our online services includes name and e-mail address.

We may communicate with our website visitors via e-mail or other online delivery devices only if the visitor agrees to receive those communications. An example of this could be a visitor subscribing to an events bulletin delivered by e-mail. Visitors who believe they are receiving our communications in error, or who no longer want to receive them, should inform us and we will promptly remove those visitors' names from our mailing lists.

Asking for Your Information
Personal information is collected by specifically requesting it from you. Generally this occurs when you register at the site, request a service, or place an order.

Cookies
Merchsquad's website uses "cookies" to help provide a better online experience. A cookie is a text file that is placed on your computer's hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. All cookies created by Merchsquad are session cookies, meaning they contain no personal information and are deleted from your computer when you close your web browser.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to complete your order on this website.

Security: Credit Card Information
We currently use Secure Socket Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions in our store. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in your browser. In the extremely unlike event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer. If you're not comfortable sending your credit card information online, you may choose to make payment by check or money order, which may also increase the length of time between your placing the order and receiving your merchandise. By using this site, you signify your agreement to the Merchsquad's website privacy policy.

If you have any questions about our Privacy Policy, please email us at info@merchsquad.com or call (206) 622-0433 Ext. 107 to speak with a Merchsquad representative.